Category: Small Business Management

Do you know why your customers buy from you?

When I worked agency-side, I spent more time than I care to remember behind one-way mirrors in research facilities. I sat in dimly lit room after room surrounded by bowls of peanut M&Ms, chips and all the bottled water I could possibly drink. I watched and listened as groups of 6-8 ‘consumers’ dissected their experience […]

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is crowdsourced event, wedding & meeting planning coming?

We’ve seen crowdsourced graphic design, crowdsourced recruiting and, yes, even crowdsourced sales forces. Is it so hard to believe that we’ll be seeing crowdsourced event, wedding and meeting planning some time very soon? What is crowdsourcing? The idea behind crowdsourcing is that tasks, normally done by employees or contractors, are outsourced to a community of […]

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