Category: Speaking Event

what amazon.ca can teach us about customer service

I’m in the process of working on a presentation for Event Solutions Catersource on ‘How to turn customers into Evangelists”. I’ve been immersing myself in examples of companies who have provided exceptional customer experiences – so much so, they’ve risen from the ranks of good stories to epic tales. But alas, I don’t have a […]

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full day social media seminar . emi caribbean

On January 27, 2010, I’ll be delivering a full day seminar on Strategic Event Marketing Using Social Media for EMI Caribbean in beautiful Trinidad. Don’t miss this event – seats are selling fast! Smart planners have recognized that the game has changed forever. Event guests are no longer simply attendees, they are active and engaged […]

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speaking schedule

Upcoming ISES Minneapolis-St. Paul Getting Smart about Social Media – Building a Strategic Plan . September 16, 2010 . Location tba The Special Event Show 2011 January 25-28, 2011 . Phoenix Convention Center, Phoenix, AZ Event Solutions / Catersource 2011 February 28 & March 1, 2011 . Las Vegas, NV American Rental Association – Events […]

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