I’m in the process of working on a presentation for Event Solutions Catersource on ‘How to turn customers into Evangelists”. I’ve been immersing myself in examples of companies who have provided exceptional customer experiences – so much so, they’ve risen from the ranks of good stories to epic tales. But alas, I don’t have a […]
Join me at Events Asia 2010 in Boracay, Philippines, April 28-30th! I’m very excited to be a part of this great event. I’ll be joining some fantastic speakers including Max Lenderman, author of Experience the Message. The event will be held at the beautiful Boracay Ecovillage Resort & Convention Center (you may recognize the name […]
Yes, it’s true! #eventprofs turns 1 today!! It’s been a truly incredible year and as I’ve watched the community grow from a small group of people on February 9, 2009 to a thriving community of thousands today, I can say that I’m truly proud and amazed. In celebration of our first birthday, I wanted to […]
I just participated in a few livestreamed breakout sessions from EventCamp 2010 New York. One of which was a session run by Samuel J Smith which used what’s called a fishbowl technique to promote discussion around his topic: Integrating Social Media Onsite at Events. I learned a great deal from watching this session remotely and give […]
The power of the person has never been more evident than it is today. Average people wield incredible power. Their weapons? A cell, a blog and a Twitter account. With this ammunition they say what they want about products, brands and, yes, even events. Food sucks? Welcome Citizen Planner – they’ll be sure to tell […]