Lara McCulloch

Lara McCulloch

On Posted on by Lara McCulloch to Uncategorized

Dear Apple, have you lost your cotton pickin' mind?

apple ipad issues

I have been pondering whether to buy an iPad for about a month. Yesterday I took the leap. I went to apple.ca and bought my little bundle of joy as well as all of the accessories I could possibly need.

On the Apple website, it said that shipments would be made in 7-10 business days. As soon as I clicked ‘purchase’ I was verklempt to see on my receipt that it wouldn’t be shipped for 15 business days. I couldn’t wait that long so this morning I went into Best Buy to purchase my iPad and left the store with it.

I tried to cancel my Apple.ca shipment online. I couldn’t – it says that the accessories I bought have already been shipped. I call Apple, wait for 40 minutes until someone in customer service picks up my call (let’s name my rep Kelly Fickler). I tell Kelly that I want to cancel my order. Kelly tells me that some items were just shipped. I say fine, I’ll return them for a refund. Kelly tells me there will be a 10% restocking fee. I say NO WAY! The reason I’m returning the items is that Apple didn’t meet the timelines they promised on their website. Kelly calls me MA’AM. I ask for a supervisor.
She puts me on hold for 10 minutes. Yes, 10 minutes! Then, after speaking to her supervisor, she comes back on the phone to say she can waive the 10% restocking fee (magic).

THE REST OF THIS STORY IS NOT A JOKE…

Kelly asks me what I do. I say I’m in branding. She then proceeds to tell me that she was raised on a farm. Another lady once told her she was in branding. Kelly thought she meant cows. She then says that her family calls her pineapple – blond on the inside and brunette on the outside. She doesn’t know why they say pineapple. She says that coconut would be a better description.

Really, Apple?

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